Customer Success Engineer – Mid-Level (Jordan)

About the role

We are looking for a Customer Success Engineer to build trusted relationships with enterprise clients across the MENA region. Based in Jordan, you will guide customers from onboarding through ongoing adoption, ensuring they achieve business outcomes with our solutions.

Key responsibilities

• Develop and maintain strong relationships with enterprise customers in the MENA region.
• Lead business‑focused onboarding, aligning on goals, expectations and success criteria.
• Drive product adoption, conduct health checks, and create success plans to mitigate risks and uncover growth opportunities.
• Act as the voice of the customer, feeding feedback to Product, Support, Sales and other internal teams.
• Support executive‑level engagements, business reviews and strategic conversations.

Required profile

• Based in Jordan.
• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems or a related field.
• Minimum 4 years of experience in infrastructure, cybersecurity, security architecture or technical consulting.
• Excellent communication, problem‑solving and relationship‑management skills.

Required skills

• Hands‑on experience with Windows and Linux operating systems.
• Virtualization technologies such as VMware, VirtualBox and Hyper‑V.
• Strong knowledge of network protocols and core networking concepts.
• Security+ or ISO 27001 Foundation certification (preferred).
• Familiarity with cloud security platforms (AWS, Azure) and IAM, SIEM, PAM solutions.