Fraud Analyst – 24/7 Transaction Monitoring

About the role

Network International is seeking a dedicated Fraud Analyst to join its Payments team. You will monitor financial transactions around the clock, identify suspicious activity, and take immediate action to protect merchants and cardholders.

Key responsibilities

• Monitor merchant and card‑based transactions 24/7 according to company procedures and service standards.
• Contact cardholders and merchants regarding suspicious activity and follow defined escalation and turnaround times.
• Review alerts generated by pre‑defined fraud detection rules and assess their validity.
• Identify fraud trends, recommend rule enhancements, and provide feedback on rule effectiveness.
• Clear daily alert targets, ensure no pending alerts remain at shift end, and document all case records.
• Initiate outbound calls and email notifications to merchants, issuing banks, and internal teams to confirm or block transactions.

Required profile

• Ability to work in a 24/7 monitoring environment.
• Strong analytical mindset with attention to detail.
• Effective communication skills for interacting with merchants, banks, and internal stakeholders.
• Proactive approach to escalating critical issues promptly.

Required skills

• Experience using fraud detection tools and alert management systems.
• Familiarity with outbound call handling and email notification processes.