Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at our Sheraton hotel in Amman. You will create memorable experiences by handling check‑in and check‑out, responding to guest requests, and providing local area information. This role requires a proactive, service‑focused attitude and the ability to work efficiently in a fast‑paced environment.

Key responsibilities

• Process guest check‑ins, check‑outs and related operational tasks.
• Address guest inquiries and requests promptly and courteously.
• Prepare and submit daily reports and documentation.
• Share highlights of the local area to enhance guest stays.
• Maintain a safe and clean work environment, adhering to company policies and procedures.
• Protect confidential information and company assets.
• Uphold quality standards and professional appearance and communication.
• Stand, sit or walk for extended periods and handle objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills