Front Desk / Reception Agent

About the role

The Front Desk/Reception Agent will be the first point of contact for guests at Fairmont Amman, delivering professional and friendly service. Reporting to the Director of Front Office and the Assistant Front Office Manager, you will ensure smooth check‑in, check‑out and guest support throughout their stay.

Key responsibilities

• Greet guests, handle check‑in/check‑out and settle accounts while adhering to service standards.
• Maintain accurate daily transaction records, manage cash handling, currency exchange and float balancing.
• Respond promptly to guest requests, questions and concerns, ensuring high satisfaction.
• Promote a collaborative team environment and follow all department policies and procedures.
• Assist with additional duties during team absences and perform any tasks assigned by management.

Required profile

• Proficient in English (verbal and written); additional language is a plus.
• Previous experience in property management or hotel front office is an asset.
• Strong knowledge of Microsoft Office Suite.
• Ability to handle multiple tasks in a fast‑paced environment while remaining calm and courteous.
• Excellent interpersonal and problem‑solving abilities.
• Physical stamina to stand for at least 8 hours per shift.