Front Office Shift Leader

About the role

We are looking for an enthusiastic Front Office Shift Leader to join our hotel team within the Accor network. In this role you will ensure that every guest enjoys a memorable stay while leading and supporting the front desk team during your shift.

Key responsibilities

• Welcome guests, manage check‑in/check‑out, respond to requests and settle accounts with exceptional service.
• Coach, train and motivate front office team members to maintain high standards.
• Supervise daily front office operations and handle guest complaints promptly.
• Oversee front‑desk talent, assist with accounting issues and ensure compliance with department policies.
• Perform all shift‑assigned services efficiently and support Front Office Management as needed.

Required profile

• University degree in Hospitality.
• 6‑12 months experience in front office operations at a supervisory level, preferably within the Accor group.
• Motivated, proactive team player with strong organisational skills.
• Ability to take initiative and deliver personalized guest experiences.

Required skills

What we offer

• Employee discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development and mobility within the group.