Groups Coordinator – Reservations

About the role

The Groups Coordinator supports the Reservations department by handling all group booking requests, changes, and cancellations. You will act as the primary point of contact for group guests, ensuring their needs are met and that revenue targets are achieved.

Key responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Determine appropriate room types, verify availability, and explain rates, guarantees, and cancellation policies.
• Enter and maintain group rooming lists, adjust room blocks, and keep organized group files.
• Communicate VIP reservation details and coordinate with relevant departments to resolve special requests.
• Set up billing accounts according to accounting policies and ensure accurate invoicing.
• Provide accurate information about hotel facilities, services, and accessibility options.
• Maintain confidentiality, follow company policies, and present a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least one year of experience in reservations, front‑desk, or related hospitality functions.
• Strong communication skills and ability to work collaboratively with team members.
• Ability to lift and move objects up to 10 lb without assistance.

Required skills

• Proficiency with reservation software and data entry.
• Excellent telephone etiquette and written communication.