Guest Experience Expert - Talent Coach

About the role

The Guest Experience Expert – Talent Coach is responsible for delivering seamless check‑in experiences while also supporting and developing front‑line staff. This dual role combines guest service excellence with coaching and mentorship duties.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, issue keys, and manage Marriott Rewards information.
• Handle all payment types, balance receipts, and follow accounting procedures, including manual authorizations.
• Compile daily reports, cashier and closing reports, and maintain accurate guest accounts.
• Assist guests with directions, property information, and special requests, ensuring follow‑up and satisfaction.
• Support management in training, evaluating, counseling, motivating, and coaching employees, acting as a role model for fair treatment.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience and 1 year of supervisory experience.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Professional appearance, confidentiality, and adherence to safety and company policies.