Head Butler

About the role

The Head Butler leads the Butler Service team at Fairmont Amman, ensuring that every resident receives personalized, high‑touch service that reflects Fairmont standards. This senior position coordinates with multiple hotel departments to deliver seamless, proactive experiences for VIP and long‑stay guests.

Key responsibilities

• Supervise and schedule both supervisory and non‑supervisory Butler staff, assigning work and monitoring performance.
• Coordinate with Front Office, Housekeeping, Engineering, Laundry, Sales, Food & Beverage, and Reservations to communicate resident preferences and VIP status.
• Conduct routine inspections of occupied and vacant rooms, pantries, and Butler areas to guarantee flawless service delivery.
• Manage resident supply consumption, lost‑and‑found, key control, security, and emergency procedures.
• Ensure up‑selling of hotel products and facilities, and maintain accurate resident profiles for repeat and special‑attention guests.
• Provide regular feedback, recognition, and training to Butler staff, fostering a culture of continuous improvement.
• Uphold Fairmont Amman brand standards, core values, and health‑safety policies.

Required profile

• Strong organizational abilities and engagement with residents.
• Proven leadership and communication skills for a multicultural workforce.
• High integrity, dedication, and flexibility to adapt to a dynamic environment.
• Self‑starter attitude with coaching and mentoring capabilities.

Required skills

• Knowledge of the Opera Property Management System (preferred).