Head Butler

About the role

The Head Butler leads the Butler team at Fairmont Amman, ensuring premium, personalized service for all residents and guests. This senior position oversees daily operations, staff performance, and coordination with other hotel departments to maintain the highest standards of hospitality.

Key responsibilities

• Supervise and manage all Butler staff, assigning work and monitoring performance.
• Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure seamless VIP and resident services.
• Conduct regular inspections of occupied and non‑occupied rooms, pantries, and Butler areas to guarantee flawless service and amenity delivery.
• Control consumption of resident supplies and oversee procedures such as lost & found, key control, security, and health & safety.
• Drive up‑selling of hotel products and ensure the Fairmont Amman brand standards are consistently exceeded.

Required profile

• Strong organizational and leadership abilities with experience managing a multicultural workforce.
• Excellent communication skills, high integrity, and a commitment to continuous improvement.
• Ability to work under constant interruptions while maintaining professionalism and confidentiality.

Required skills

• Opera Property Management System (preferred)