Head Hostess

About the role

We are looking for a dynamic Head Hostess to lead the front‑of‑house team in an Accor‑affiliated hotel. The role combines guest interaction, service coordination and oversight of daily outlet operations to ensure a memorable experience for every guest.

Key responsibilities

• Provide a professional, friendly greeting and engaging service to all guests.
• Understand and support the server’s tasks within the outlet.
• Manage shift‑end reports and operate the POS system accurately.
• Assist guests with food and beverage menu information in an informative manner.
• Maintain comprehensive knowledge of menu items, garnishes, ingredients and preparation methods.
• Follow outlet policies, procedures and service standards consistently.
• Adhere to all safety and sanitation guidelines when handling food and beverages.
• Perform other duties as assigned by management.

Required profile

• Previous service experience is an asset.
• Experience with a Point of Sale system (e.g., Opera) is a plus.
• Excellent communication and organizational abilities.
• Strong interpersonal and problem‑solving skills.
• Highly responsible, reliable and able to work under pressure in a fast‑paced environment.
• Team‑oriented with a focus on guest needs, remaining calm and courteous at all times.

Required skills

• Point of Sale (POS) system operation.
• Opera hotel management system proficiency.