NOC Tier II Network Engineer

About the role

The NOC Tier II handles complex troubleshooting, leads medium-scale network projects and acts as the primary escalation point for the NOC and Tier 1 teams. You will independently resolve chronic performance issues across global LAN, WAN and security infrastructure and work alongside Tier 3 engineers to validate design work.

Key responsibilities

• Troubleshoot critical and chronic network issues using packet capture, flow analysis and protocol-level inspection, and drive Problem Management investigations to permanent fixes.
• Own site turn-ups, technology migrations and major firmware upgrades end to end, including implementation, testing and rollback planning.
• Act as technical escalation for Tier 1 and NOC analysts, mentor junior engineers and maintain runbooks and documentation.
• Review low-level design specs with Tier 3 engineers for feasibility and operational supportability.
• Manage firewall policies, site-to-site and remote-access VPNs, and IPS tuning.
• Author and run changes under ITIL v4 Change Management with proper impact assessment.

Required profile

• 3-5 years of progressive experience as a Network Engineer or senior technical specialist.
• Bachelor's degree in Computer Science, IT, Network Engineering or a related field, or equivalent experience.
• One current industry certification: CCNA, Fortinet Certified Professional (FCP) or JNCIA-Junos.

Required skills

• Expert-level knowledge of BGP and EIGRP.
• Advanced switching: HSRP/VRRP, spanning tree, complex QoS.
• Firewall configuration and policy management.
• Deep proficiency with Wireshark and network performance monitoring platforms.
• Working Python or Bash scripting for network automation.
• Solid grasp of ITIL v4 Change, Incident and Problem Management.

Nice to have: CCNP (Enterprise or Security), ITIL v4 Foundation, Ansible, Netmiko or NAPALM, SD-WAN or cloud networking (AWS/Azure), and global multi-site experience.