Ocean Services Agent

About the role

The Ocean Services Agent ensures the timely and accurate movement of ocean import and export freight while providing exceptional customer service. The role covers the end-to-end shipment process, including documentation, routing, shipment monitoring, data entry, invoicing and communication with customers, service providers and internal teams.

Key responsibilities

• Coordinate and process ocean import and export shipments according to operational procedures and customer requirements.
• Receive, prepare and review shipping documents to ensure accuracy and compliance.
• Arrange shipment routing and coordinate with ocean carriers and service providers.
• Monitor shipment progress and proactively address exceptions or delays.
• Maintain accurate and timely shipment data in operational systems.
• Ensure timely and accurate billing, invoicing and accounting information.
• Communicate shipment updates and provide responsive support to customers and internal stakeholders.
• Follow customer SOPs, company policies and applicable regulations, meet operational deadlines and KPI standards, and contribute to continuous improvement.

Required profile

• College graduate or equivalent qualification.
• Knowledge of the global logistics industry; ocean freight experience is an advantage.
• Fluent in English.
• Customer-focused, able to prioritize and manage deadlines.

Required skills

• Good computer skills, including Microsoft Excel and Word.
• Strong organizational skills with attention to detail and accuracy.
• Effective written and verbal communication.

What we offer

• Paid vacation, holiday and sick time.
• Medical and life health plan.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program bonus.