Onboarding Specialist (Amman, Remote)

About the role

Zay-OS builds ordering websites for restaurants so they can avoid paying delivery app commissions. It is hiring an onboarding specialist in Amman, working remotely. The person collects the menu, photos, hours and tax rates from each restaurant owner, checks the list twice and tells the owner they are ready to launch. Owners are busy business people, many preferring to speak in Arabic and English, and the role reports to the CS team lead.

Key responsibilities

• Gather the menu, photos, hours and tax rates from each restaurant owner and check the list twice before confirming readiness to launch.
• Communicate with non-technical restaurant owners, mostly in Arabic and English.
• Follow the checklist exactly and ask for clarification when unsure.

Required profile

• Experience at a startup, where priorities change quickly.
• Fluent written and spoken Arabic and English.
• Patient with non-technical people and able to follow a checklist precisely.
• Self-motivated and proactive; the role is a night shift.

Working hours

• Monday to Friday, 11am to 7pm US Eastern time (7pm to 3am in Amman), shifting one hour earlier from late March to early November.
• No daytime version of the job; candidates must be comfortable with these hours.

Pay and application

• $500 per month for a full-time position, reviewed at 90 days and raised based on performance.
• Application starts with LinkedIn screening questions, followed by two conversations with the company.