Operations Manager

About the role

Marsh is seeking an experienced Operations Manager to join its team in Amman, Jordan. The role leads operational excellence, mentors a high-performing team and drives strategic improvements. It suits someone with a strong finance background, operational expertise and the ability to quickly learn and master new processes. The position is hybrid, with at least three days per week in the office.

Key responsibilities

• Lead and manage a diverse operational team, fostering a culture of excellence, accountability and continuous improvement.
• Oversee day-to-day operations, ensuring efficiency, compliance and alignment with organizational objectives.
• Drive financial management and cost-optimization initiatives across operational functions.
• Develop and implement process improvements using AI tools and modern technology solutions.
• Mentor and develop junior colleagues through coaching and clear career pathways.
• Collaborate with cross-functional teams to optimize workflows and remove bottlenecks.
• Analyze operational metrics and KPIs to identify trends, risks and opportunities.

Required profile

• 8-10 years of experience in operations or finance management.
• Proven track record of leading teams of five or more professionals.
• Bachelor's degree in Finance, Business Administration, Operations Management or a related field.
• Experience mentoring and developing junior team members.
• Preferred: an MBA or other advanced business qualification, experience in financial operations (FP&A, accounting operations, controllership), certifications in operations, project management or finance, and experience implementing process automation or AI-driven solutions.

Required skills

• Strong financial acumen, including budgeting, forecasting and financial analysis.
• Ability to quickly learn and master complex operational processes and systems.
• Knowledge of AI tools and their use in operational efficiency and automation.
• Excellent analytical, problem-solving and decision-making skills.
• Strong communication and stakeholder-management skills.