Server - Fairmont Gold

About the role

Fairmont Gold, a hotel within the Accor network, is looking for a server to join its Front Office Department. The role covers assisting guests with their requests, handling complaints according to standards and procedures, and providing prompt, professional service across the hotel's outlets.

Key responsibilities

• Assist guests with all their queries and handle complaints according to the standards and procedures.
• Report for duty as scheduled, stay clean and tidy, wear the correct uniform and name badge, and sign the attendance record at the start and end of each shift.
• Provide excellent guest service by discovering and acting on guests' needs promptly and effectively.
• Work across all areas of Fairmont Gold in the Front Office Department to exceed guest expectations and maintain consistent standards.
• Be fully conversant with all Front Office Department policies and procedures.
• When competent, work with the Manager and Lead Servers to train and coach new staff.
• Offer professional, friendly and engaging service, and assist guests about menu items in an informative way.
• Follow outlet policies, procedures and service standards, and follow safety and sanitation policies when handling food and beverage.
• Know the beverage lists and promotions, and know all menu items, garnishes, contents and preparation methods.
• Perform other duties as assigned.

Required profile

• Ability to speak, read, write and understand the primary language(s) used in the workplace; fluency in English is required, and additional languages are a plus.
• Previous service experience is an asset; prior experience with Opera or a related system is also mentioned as an asset.
• Good English communication skills.

Required skills

• Computer and system literacy.
• Excellent communication and organisational skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment and to stay calm and courteous while focusing on guest needs.
• Teamwork and ability to work cohesively with colleagues.