Service Desk Administrator I - Secret Clearance

About the role

V2X, a defense contractor supporting military operations worldwide, is hiring a Service Desk Administrator I with Secret clearance. The Front Line Customer Service Desk supports site users by responding to and resolving computer, printer and network issues, whether customers come in person, call, use Remedy or send emails. The position is part of the OMDAC-SWACA program and offers company-paid housing and transportation, a completion bonus and tuition reimbursement.

Key responsibilities

• Support and interface with site Information Management Officers (IMO) so that Service Desk resources are used efficiently.
• Assist the IMO with daily computer, network and software management for the site and its users.
• Provide immediate, face-to-face response to customers, troubleshooting, information exchange and help with ticket submission.
• Handle incoming and follow-up telephone calls for initial troubleshooting; work 12-hour shifts using Remedy call management software to log and route trouble tickets.
• Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master, Microsoft Office 2007 and other site-authorized software.
• Create logon and email accounts via Microsoft Exchange Server and User Manager.
• Manage network services with Server Manager, print queue management and Cisco VMPS administration.
• Work in a small continuous improvement team, track and document work for accurate reporting, and complete supervisor and management assignments.

Required profile

• Active Secret clearance; candidates must meet host-country requirements, including a host nation visa and driver's license.
• High school diploma or GED; one year of related experience may substitute for one year of education if a degree is required.
• Minimum of three years of customer service experience; service desk experience preferred.
• Adherence to DoD 8570.01M, with at least one baseline certification and one computing environment certification (e.g., CompTIA A+, Security+, CCNA, CCNP, etc.).
• Able to lift up to 50 lbs and wear a helmet and plate vest for long periods; 95% indoor work, with possible exposure to temperatures above 100 F.

Required skills

• Microsoft OS troubleshooting and Microsoft Office 2007
• Microsoft Exchange Server and User Manager account creation
• Server Manager, print queue management and Cisco VMPS administration
• Remedy call management software

What we offer

• Company-paid housing and transportation
• Completion bonus
• Tuition reimbursement program