Technical I – IT Operations (End‑User Support)

About the role

Concentrix is looking for a Technical I to join its IT Operations team. In this hands‑on position you will deliver end‑user support across desktop, network, telephony and application environments, ensuring incidents are resolved within defined SLAs.

Key responsibilities

• Provide end‑user support for desktops, laptops, hard phones, Wi‑Fi devices and related applications.
• Apply service‑management practices such as Incident Management, Problem Management and Root‑Cause Analysis.
• Troubleshoot local servers and network devices in collaboration with Network and Server teams via remote channels.
• Maintain, analyze, repair, replace and upgrade computer systems, hardware, software and peripherals.
• Serve as an escalation point to ensure tickets are resolved within SLA targets.

Required profile

• Detail‑oriented IT professional with strong communication skills.
• Ability to work in a 24/7 operations environment.
• Flexibility to handle a variety of hardware and software issues.

Required skills

• Intermediate knowledge of network, server and voice infrastructure.
• Experience with desktop and laptop support.
• Familiarity with hard‑phone and Wi‑Fi device troubleshooting.
• Proficiency using diagnostic tools and commands such as Ping.