Telesales & Digital Communication Representative

About the role

We are seeking a proactive, customer‑oriented Telesales & Digital Communication Representative to join our sales team. The role focuses on handling inbound inquiries via social media and WhatsApp, qualifying leads, and conducting outbound sales calls.

Key responsibilities

• Respond promptly and professionally to messages on Facebook, Instagram, and WhatsApp, handling product inquiries and converting them into qualified leads.
• Maintain organized records of all conversations and follow‑up activities in the CRM system.
• Make outbound calls to prospective customers, schedule appointments, and re‑engage inactive leads.
• Escalate complex or technical questions to the appropriate team and ensure response times meet expectations.

Required profile

• Previous experience in telesales, customer service, digital sales, or social‑media support.
• Excellent written and verbal communication skills with strong command of Arabic; English is a plus.
• Ability to handle high message volumes, work under pressure, and meet performance targets.

Required skills

• WhatsApp Business
• Social media platforms (Facebook, Instagram)
• CRM systems
• Basic computer proficiency