User Management Advisor

About the role

We are looking for a User Management Advisor to provide dedicated 1‑to‑1 support for our SVIP users on the Likee platform. The role focuses on delivering a premium, personalized experience while building long‑term relationships with high‑value users.

Key responsibilities

• Provide individualized support to SVIP users, ensuring smooth and premium interactions.
• Anticipate and address the needs of current and potential high‑value users, promoting SVIP services.
• Implement and continuously improve SVIP service processes and operational workflows.
• Increase user satisfaction, engagement and retention through daily interactions and regular meetings.
• Re‑engage inactive or churned users with targeted communication and follow‑up.
• Analyse user feedback and behavioural data, produce reports and propose actionable improvements.
• Collaborate closely with internal teams to enhance overall user experience and operational efficiency.

Required profile

• Previous experience in customer service or user support with a strong service mindset.
• Ability to handle user inquiries effectively and maintain professional relationships.
• Basic data analysis capability to interpret user behaviour and support business optimisation.

Required skills