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IT Support Engineer – Hybrid/Remote (Amman)

TDM Group · Amman

جديد
Hybrid Junior 🇬🇧 English
Microsoft 365 Microsoft Intune Microsoft Defender Active Directory Windows operating systems Endpoint management solutions

وصف الوظيفة

About the role

We are looking for an enthusiastic IT Support Engineer to join a dedicated support team serving a leading international organisation. The role is based in Amman with hybrid/remote flexibility and offers the chance to develop technical skills while working with a global IT team.

Key responsibilities

  • Provide remote IT support to end‑users, resolve incidents and service requests within agreed SLAs.
  • Act as an escalation point for complex issues and coordinate with third‑party vendors.
  • Own tasks from initiation through resolution and communicate effectively via phone, email and virtual meetings.
  • Follow IT service management processes, maintain accurate documentation and contribute improvement ideas.
  • Perform daily, weekly and monthly operational checks, monitor alerts and support IT projects.
  • Assist with hardware lifecycle management, device deployment and endpoint security administration.

Required profile

  • Bachelor’s degree in Computer Science, IT or a related field.
  • 0–2 years of experience in IT support, service desk or technical support.
  • Excellent written and spoken English communication skills.

Required skills

  • Microsoft 365
  • Microsoft Intune
  • Microsoft Defender
  • Active Directory
  • Windows operating systems
  • Endpoint management solutions
  • IT monitoring and service‑management platforms

What we offer

  • Opportunity to work with an international organisation and global IT teams.
  • Flexible working arrangements, including remote work.
  • Professional development, learning platforms and modern workplace technologies.
  • Medical & dental insurance, additional holidays, mental‑health support and gym membership contribution.

Questions fréquentes

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TDM Group

Amman