Account Based Renewal Representative – Middle East

About the role

The Account Based Renewal Representative will independently manage multiple renewal cycles for assigned accounts across the Middle East. Working with moderate guidance, you will engage customers, negotiate terms, and ensure timely renewal execution while supporting overall customer satisfaction.

Key responsibilities

• Execute end‑to‑end renewal workflows for assigned accounts.
• Close renewals on schedule, defending the existing customer base.
• Identify and close seat expansion opportunities using standard playbooks.
• Monitor auto‑renewal status and intervene when necessary to prevent churn.
• Collaborate with customer procurement teams to ensure seamless renewal processing.
• Partner with Account Executives, Customer Success Managers, and partners to surface cross‑sell or expansion opportunities.
• Communicate churn risks, blockers, and upsell signals across teams and geographies.

Required profile

• 2–3 years of experience in renewals, account management, customer success, inside sales, or a similar customer‑facing role.
• Proven ability to manage multiple concurrent renewal workflows and meet deadlines.
• Strong communication and basic negotiation skills.
• Experience in SaaS, subscription licensing, or recurring‑revenue environments is a plus.

Required skills

• Proficiency with CRM systems and basic workflow automation.