Administrative Analyst – tMart Grocery Operations

About the role

We are looking for an administrative professional to support the rapid growth of tMart, the region’s first cloud‑store concept offering 30‑minute grocery delivery. The role will work closely with store managers and the Operations Manager to provide accurate data, reports and insights that drive daily performance across our network of stores.

Key responsibilities

• Prepare and share operational reports and performance dashboards for the Operations Manager.
• Monitor store performance on an hourly basis, ensuring delays stay within target and taking proactive actions when needed.
• Track and analyse key KPIs such as productivity, fulfillment, delays and stock accuracy, highlighting performance gaps.
• Maintain and update operational dashboards and tracking tools for real‑time visibility.
• Ensure data accuracy and consistency across all operational reports and systems.
• Follow up with store teams on performance issues and track execution of action plans.
• Coordinate with Demand and Supply Chain teams to ensure smooth stock flow and availability.
• Identify operational inefficiencies and recommend data‑driven improvements.
• Support capacity planning, workforce allocation and workload balancing across stores.
• Assist with monthly closure by ensuring SOP compliance for invoices and returns submitted to finance.

Required profile

• University graduate degree in Business, Supply Chain, Operations Management or a related field.
• Fluent in English and Arabic.
• Strong communication, analytical, problem‑solving and decision‑making abilities.
• Ownership of assigned responsibilities and tasks.

Required skills

• Proficiency with operational software and data analysis tools.
• Presentation skills for reporting to senior management.