Aftersales Manager

Rox Jordan · Amman

New

Senior 🇬🇧 English

Job description

About the role

Al Wefaq Jordanian Automotive, the official and exclusive dealer of ROX Motor in Jordan, is building an aftersales team that delivers a premium experience to every ROX owner. It is looking for an experienced Aftersales Manager.

Key responsibilities

Achieve aftersales revenue and profit targets.
Grow parts and accessories sales.
Keep customers satisfied and coming back.
Oversee workshop performance and repair quality.
Ensure spare parts are available when needed.
Maximize warranty cost recovery from the manufacturer.
Make sure vehicles are delivered on time.
Lead, develop and evaluate the aftersales team.

Required profile

8+ years in automotive aftersales, including at least 5 years in a management role.
Bachelor's degree in mechanical engineering.
Proven record managing aftersales P&L, service operations and spare parts.
Strong understanding of warranty processes and manufacturer standards.
Experience with luxury, hybrid or electric vehicle brands preferred.
Experience in a car dealership or authorized service center preferred.
Very good command of English.

Questions fréquentes

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Published 3 days ago

Expires 1 month from now

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Rox Jordan

Amman

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