Assistant Club Lounge Manager

About the role

The Assistant Club Lounge Manager supports the Club Lounge team in delivering premium service to guests at The Ritz-Carlton Amman. This full‑time position ensures smooth daily operations, maintains high standards of appearance and safety, and acts as a key point of contact for both staff and guests.

Key responsibilities

• Supervise staff to ensure teamwork, optimal service, and guest satisfaction.
• Inspect grooming, attire, and overall presentation of team members, correcting any deficiencies.
• Perform opening and closing duties, including setting up supplies, cleaning equipment, and securing the area.
• Maintain organized storage areas using FIFO principles and conduct regular inventories.
• Monitor dining room seating, service flow, safety, and guest well‑being.
• Complete work orders for maintenance and coordinate repairs.
• Assist management with hiring, training, scheduling, performance evaluations, and employee coaching.
• Enforce company safety, security, and uniform policies, reporting incidents as required.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 2 years of relevant hospitality experience.
• At least 1 year of supervisory experience.
• Ability to work extended periods standing, walking, or sitting.
• Physical capability to lift and move objects up to 50 lb without assistance.
• Strong communication skills and professional demeanor.

Required skills

• No specific technical skills required.