CIB Transformation Manager

About the role

The CIB Transformation Manager leads the transformation of the Corporate and Institutional Banking (CIB) franchise, focusing on client journeys, lead generation, performance measurement and cross-border products, in line with the Bank's strategic objectives. The role coordinates with CIB Solutions, relationship teams, Operations, Risk, Finance, Human Resources and the AI and Data teams, and demonstrates the revenue and cost impact of each initiative.

Key responsibilities

• Own the CIB change portfolio and sequence initiatives by their impact on revenue, balances and fee income.
• Redesign corporate onboarding, KYC refresh, limits and trade or cash-management servicing journeys from the client's perspective.
• Embed lead generation, pipeline management and client insights into relationship managers' routines, with the AI Unit and Data teams.
• Cascade CIB KPIs by working with Human Resources on fair, role-appropriate scorecards.
• Develop business cases for cross-border corridor products with CIB Solutions, foreign branches and Finance.
• Take initiatives through the G0 to G4 governance gates with the AI Unit, each with a baseline and named owner.
• Track realized revenue and cost benefits with Finance and validate results against approved baselines.
• Lead change management and adoption across CIB teams and, where relevant, with corporate and financial-institution clients.
• Prepare reports for senior management and define KPIs for each initiative.
• Work with data providers and technology vendors as needed.

Required profile

• Bachelor's degree in Business, Finance, Economics or a related field; a master's degree is preferred.
• Minimum 10 to 12 years of experience in corporate or institutional banking, including at least 5 years in transformation, product or transaction banking change.
• Working knowledge of trade finance, cash management, or FI and correspondent banking.
• Proven experience redesigning corporate onboarding, KYC or servicing journeys.
• Excellent written and spoken Arabic and English; regional exposure to Iraq, KSA or the Levant is an advantage.

Required skills

• Project management certification (PMP, Agile or Lean) preferred.
• Commercial skills: sizing revenue, fees and balances.
• Client journey design, KPI and scorecard design, and use of data and dashboards.
• Stakeholder management and influencing at department-head level, with proven change leadership.