Community and Support Internship

About the role

Tamatem is looking for a motivated Community and Support Intern to join its user support team. You will help ensure a positive gaming experience by handling player inquiries, monitoring in‑game chat, and providing helpful guidance.

Key responsibilities

• Manage a high volume of user tickets, comments, and inquiries with professionalism.
• Respond to questions about games, services, products, and billing.
• Prioritize user needs and deliver accurate, compassionate assistance.
• Offer logical advice to maximize players' gaming experience.
• Monitor in‑game chat to maintain a respectful environment.
• Maintain up‑to‑date user databases and communicate internally and externally.
• Collect and analyze user feedback to support product performance reporting.
• Play Tamatem games regularly to stay informed and provide relevant support.

Required profile

• Bachelor's degree in Sales, Customer Service, or a related field.
• 1‑3 years of experience in community support or customer service, preferably in mobile gaming.
• Strong empathy, patience, and ability to handle diverse user personalities.
• Excellent time‑management, multitasking, and teamwork skills.
• Passion for gaming and a commitment to delivering high‑quality user experiences.

Required skills

What we offer

• Hands‑on experience in a fast‑growing gaming company.
• Opportunities to develop problem‑solving and user‑support expertise.
• Collaborative environment with a focus on player satisfaction.