Contact Center Advisor
Bank al Etihad · Amman
Job description
About the role
The Contact Center Advisor handles inbound customer calls for a bank, providing information on products and services while ensuring issues are resolved promptly. The role focuses on delivering high‑quality service to maintain customer satisfaction and retention.
Key responsibilities
- Answer inbound customer calls and resolve queries within defined turnaround times.
- Inform callers about the bank’s products and services.
- Follow up, close, or escalate queries to relevant departments, branches, or functions to ensure timely resolution.
- Generate leads for cross‑selling bank products to improve profitability.
- Participate in special projects aimed at enhancing customer satisfaction.
- Demonstrate the bank’s core values and adhere to internal rules and regulations.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to work under defined service level agreements (TAT) and manage multiple queries.
- Willingness to collaborate with various internal teams to resolve issues.
- Commitment to upholding the bank’s standards and values.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Jordan.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 1 week from now
79 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Bank al Etihad
Amman
Related job offers
-
Customer Service & Call Center Agent – Outbound
Abu Khader Group Amman -
Customer Service Advisor (German/English) – Amman
Concentrix Amman -
Customer Service Representative
Velox Call Amman -
Account Services Specialist
Estarta Solutions Gouvernorat d'Amman -
Remote Customer Service Representative for US Restaurant Accounts
ZayOS Online Ordering Gouvernorat d'Amman