Customer Service Representative

Capital Bank of Jordan · Gouvernorat d'Amman

🇬🇧 English

Job description

About the role

The Customer Service Representative will serve and manage daily banking transactions for consumer banking clients. This role supports the branch’s growth strategy by delivering high‑quality service and promoting the bank’s product portfolio.

Key responsibilities

Provide specialized assistance to customers and sell deposit, lending, and investment products.
Identify and recommend additional or alternative accounts and services to meet client needs.
Resolve customer complaints and issues promptly and professionally.
Maintain service standards for quality, turnaround time, accuracy, and follow‑up.
Encourage the use of self‑service channels such as online and mobile banking.

Required profile

Bachelor’s degree.
Up to 5 years of relevant experience in banking or customer service.

Required skills

Questions fréquentes

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Published 2 months ago

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Capital Bank of Jordan

Gouvernorat d'Amman

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