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This job expired on 14/09/2026. It no longer accepts applications.
Customer Service Representative
Capital Bank of Jordan · Gouvernorat d'Amman
Job description
About the role
The Customer Service Representative will serve and manage daily banking transactions for consumer banking clients. This role supports the branch’s growth strategy by delivering high‑quality service and promoting the bank’s product portfolio.
Key responsibilities
- Provide specialized assistance to customers and sell deposit, lending, and investment products.
- Identify and recommend additional or alternative accounts and services to meet client needs.
- Resolve customer complaints and issues promptly and professionally.
- Maintain service standards for quality, turnaround time, accuracy, and follow‑up.
- Encourage the use of self‑service channels such as online and mobile banking.
Required profile
- Bachelor’s degree.
- Up to 5 years of relevant experience in banking or customer service.
Required skills
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Capital Bank of Jordan
Gouvernorat d'Amman
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