Customer Success Account Manager

About the role

Elevate is seeking a Customer Success Account Manager to act as the primary delivery lead for strategic customers. You will partner with clients to accelerate business value across Digital Cloud platforms, leveraging Microsoft and partner ecosystems.

Key responsibilities

• Own end‑to‑end post‑sales delivery and support orchestration for strategic accounts.
• Build and maintain relationships with key customer stakeholders, technical professionals, and internal partners.
• Coordinate resources across Microsoft, partners, and Elevate teams to align with customer outcomes.
• Expand engagements beyond existing support contracts, defining business outcomes and aligning Microsoft strategy with customer priorities.
• Coach internal teams on customer engagement strategies and drive cross‑functional collaboration.

Required profile

• Strong business acumen with the ability to understand and influence customer priorities.
• Experience working with enterprise customers in a cloud‑focused environment.
• Excellent communication and stakeholder management skills.
• Growth mindset, collaborative attitude, and passion for customer success.

Required skills

• Familiarity with Microsoft Cloud platforms and partner ecosystem.