E-Commerce Capacity Building Consultant for MSMEs

About the role

The Economic and Social Commission for Western Asia (ESCWA) seeks a consultant to design and deliver a multilingual training programme and toolkit that enables micro, small and medium enterprises (MSMEs), especially women‑led businesses, to adopt e‑commerce and AI‑enabled tools. The role is remote and lasts nine months, supporting two ESCWA projects focused on digital transformation and internationalisation in fragile contexts.

Key responsibilities

• Conduct digital ecosystem mapping and MSME assessments in Tunisia, Syria, Djibouti and Mauritania.
• Facilitate stakeholder consultations, ecosystem analysis, and develop country‑level recommendations.
• Design and deliver practical training on e‑commerce, AI business tools, digital marketing, formalisation and internationalisation.
• Support MSMEs in applying digital tools and strengthening online operations.
• Develop and adapt training materials, coaching resources, toolkits and participant guides.
• Maintain a recommendation‑tracking matrix to monitor policy uptake.

Required profile

• Proven experience in e‑commerce, digital transformation or capacity‑building projects for MSMEs.
• Familiarity with fragile or transition economies in the Arab region is an advantage.
• Strong analytical skills for ecosystem mapping and policy recommendation.

Required skills

• E‑commerce platforms
• AI‑enabled business tools
• Digital marketing tools
• Ecosystem mapping and assessment

What we offer

• Opportunity to influence digital policy and support women‑led enterprises across multiple countries.
• Collaboration with ESCWA’s regional experts and stakeholders.