Female Guest Relations Officer

About the role

The Guest Relations Officer ensures exceptional guest experiences at Mövenpick Hotel Amman by delivering personalized service, handling requests and complaints, and acting as the main liaison between guests and hotel departments.

Key responsibilities

• Welcome guests, manage check‑in/check‑out, and respond to inquiries.
• Handle guest requests, concerns and complaints promptly and professionally.
• Coordinate with other departments to guarantee seamless stays and conduct daily guest engagement activities.
• Maintain accurate guest profiles in the OPERA system and perform courtesy calls.
• Assist with VIP arrivals, room allocations, and special arrangements.
• Promote hotel facilities, services and special offers, and contribute to service‑quality improvements.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field.
• Previous Front Office or Guest Relations experience preferred.
• Excellent communication, interpersonal and problem‑solving skills.
• Professional appearance, positive attitude and ability to work under pressure.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Proficiency with OPERA front‑office system.
• Cash handling accuracy.
• Fluent English (verbal and written).