Guest Experience Expert - Guest Relations

About the role

St. Regis Hotels & Resorts, part of Marriott International, is hiring a Guest Experience Expert for its property in Amman. The role goes beyond simple check-in and check-out: it is about building a memorable and unique guest experience. The expert takes the initiative to deliver a wide range of services that guide guests through their entire stay, from handling operational needs and guest requests to completing reports and sharing local highlights.

Key responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs and address guest requests
• Complete reports and share the highlights of the local area
• Maintain a safe workplace, follow company policies and procedures, protect company assets and uphold quality standards
• Keep confidential information confidential and ensure professional appearance and communication
• Work on your feet and move around, lifting and carrying objects of 10 pounds or less without assistance

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience required
• No supervisory experience required
• No license or certification required