Guest Relations Supervisor
AccorHotel · Dead Sea
Job description
About the role
The Guest Relations Supervisor ensures that VIP guests receive exceptional service, from arrival to departure, upholding Accor's standards of hospitality.
Key responsibilities
- Conduct house tours, site inspections and special room drops for VIPs.
- Escort arriving guests to their rooms or suites and external guests to their destinations.
- Check VIP rooms before arrival to ensure correct allocations, amenities and special requests.
- Promote inter‑hotel sales and in‑house facilities.
- Handle guest complaints and feedback according to Raffles standards, ensuring proper follow‑up and recording.
- Ensure loyal guests and repeat VIPs consistently receive benefits, recognition and special service.
Required profile
- Strong written and verbal communication skills in English.
- Ability to develop rapport with colleagues, management and multicultural teams.
- Focus on guest needs while remaining calm and courteous.
- Minimum 2‑4 years of relevant experience in guest relations or hospitality.
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Published 13 hours ago
Expires 1 month from now
5 views · 0 interested
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AccorHotel
Dead Sea