Guest Service Agent – Front Desk & Guest Communications

About the role

The Guest Service Agent is the first point of contact for guests, handling inquiries, requests, and issues across multiple communication channels. You will ensure a seamless experience by coordinating with internal teams and providing accurate information about the property and local area.

Key responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, manage wake‑up calls, and direct calls to the appropriate extensions.
• Log all guest interactions in the computer system and follow up to confirm resolution.
• Provide information on room features, hotel amenities, and local attractions.
• Process room‑service orders, assist with menu selections, and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment systems.
• Maintain professional appearance, uphold confidentiality, and adhere to company policies.

Required profile

• High school diploma or GED equivalent.
• No prior work experience required.
• No supervisory experience or specific licenses needed.

Required skills

What we offer

• Full‑time employment in a vibrant hospitality environment.
• Opportunities for career growth within the Marriott family of brands.
• Training on guest service standards and hotel operations.