Help Desk Tier I Support

About the role

C3EL is looking for a Help Desk Tier I Support professional to provide first‑line technical assistance in Amman, Jordan. You will troubleshoot computers, networks, and related systems while ensuring smooth daily operations for users.

Key responsibilities

• Perform laptop imaging and deployment.
• Conduct basic IP and network connectivity troubleshooting.
• Create and manage user accounts, computers, and group permissions in a Microsoft domain environment.
• Set up and maintain Exchange mailboxes and resolve email‑related issues.
• Troubleshoot, configure, and map shared printers.
• Document all support actions and troubleshooting steps for reporting and tracking.

Required profile

• Active U.S. Government Secret clearance and U.S. citizenship.
• Minimum 7 years of experience with IT systems.
• At least 4 years in IT customer support.
• Minimum 2 years experience in a military environment.
• One of the following certifications: A+, CE, CCNA‑Security, CND, Network+ CE, or SSCP.
• Associate degree in Networking or 11 years of recent specialized experience.
• Willingness to travel up to 10% for mission support.

Required skills

• Laptop imaging
• IP/network troubleshooting
• Active Directory (Microsoft domain) management
• Exchange mailbox administration
• Printer configuration and mapping
• Technical documentation