Housekeeping Supervisor

About the role

JW Marriott is hiring a Housekeeping Supervisor in Amman, Jordan, to oversee the quality of housekeeping operations. The position is full time and involves inspecting cleaned rooms and public areas, running room reports, coordinating with other departments and supporting the management of housekeeping staff.

Key responsibilities

• Inspect guest rooms, public areas and the pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities and act as a liaison between Housekeeping, Engineering, Front Office and Laundry.
• Document and resolve discrepant rooms with the Front Desk, prepare and distribute room assignment changes, and brief the next shift.
• Help with hiring, training, scheduling, evaluating, counseling, disciplining and coaching staff, and follow company safety and security policies.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.
• Perform physical tasks such as lifting up to 55 pounds, pushing carts and standing or sitting for long periods, and use computers and POS systems.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.