ICT Officer

About the role

Plan International Jordan, established in 2016 and active in Jordan's central, northern and southern governorates, Azraq camp and host communities, is looking for an ICT Officer. The post reports to the Head of Operations and Finance and provides IT support to staff and maintains the office's IT infrastructure, networks, devices and servers in line with Plan's policies. It is a fixed-term contract of 6 months, renewable subject to funds and performance, based in Amman.

Key responsibilities

• Administer and maintain ICT infrastructure: servers, networks, storage, hardware and software, including Windows Server, Active Directory, DNS, DHCP, GPO, Hyper-V and network security appliances such as Cisco Meraki firewalls.
• Provide helpdesk and end-user support, install and troubleshoot desktops, laptops, printers and mobile devices, and train staff on ICT use and cybersecurity.
• Manage Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive), Google Workspace and document management, and support digital archiving and paperless workflows.
• Implement cybersecurity measures, back-ups, disaster recovery and incident response, and coordinate with regional and global ICT security teams.
• Support ICT procurement, vendor management, asset management and documentation, including network diagrams, SOPs and asset records.
• Take part in ICT planning, technology roadmaps, system migrations and digital transformation projects, and prepare periodic ICT reports.
• Ensure safeguarding, child protection and gender equality policies are applied in the role.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems or a related field.
• 2-5 years of experience in ICT operations, IT infrastructure, systems administration and technical support.
• Good command of written and spoken English and Arabic; strong organisational, analytical and communication skills.

Required skills

• Microsoft 365, Windows Server, Active Directory, DNS, DHCP, GPO
• LAN/WAN, switches, wireless networks, firewalls, VPNs and basic cybersecurity
• CCTV, IP cameras and electronic access control systems
• SAP, data backup and recovery, ICT asset management
• Basic website administration, WordPress, HTML and CSS