Knowledge Management Lead – Monitoring, Evaluation, Learning (MELA)

About the role

The Knowledge Management Lead will provide technical leadership for Knowledge Management and Organizational Learning (KMOL) services within Tetra Tech’s MELA portfolio in Jordan. The role involves designing, developing and implementing knowledge management systems, tools and processes, and overseeing staff responsible for data management, analysis and visualization. This is a full‑time, onsite position based in Amman with a performance period from October 2026 to September 2027.

Key responsibilities

• Develop and implement processes to capture lessons learned, best practices and evidence products across the Jordan portfolio.
• Coordinate with technical staff to ensure data visualisation products, dashboards, maps and infographics are clear, useful and aligned with user needs.
• Facilitate knowledge‑sharing sessions, internal learning events and dissemination activities.
• Establish feedback mechanisms and performance metrics to monitor the effectiveness of KMOL systems.
• Oversee staff responsible for data management, analysis and visualisation, ensuring quality, coordination and timely delivery.
• Conduct knowledge audits, design KMOL architecture and maintain governance, content standards and protocols.
• Support the creation and maintenance of knowledge repositories, libraries, databases and other knowledge‑sharing platforms.

Required profile

• Master’s degree in knowledge management, information science, communications, international development, public policy, social sciences or related field (preferred).
• Minimum 7 years experience in knowledge management, organisational learning, data visualisation, information systems or related MEL work.
• Demonstrated experience designing and managing knowledge‑management systems, learning agendas or institutional learning processes.
• Experience overseeing data management, analysis, visualisation, dashboards or related information products.
• Strong analytical, organisational and project‑management skills.
• Excellent written and oral communication skills in English and Arabic.

Required skills

• Data visualisation
• Dashboard development
• GIS mapping
• Infographic creation
• Knowledge‑management system design
• Database management

What we offer

• Comprehensive, market‑competitive benefits
• Merit‑based financial rewards
• Flexibility and commitment to work‑life balance
• Collaborative team atmosphere
• Learning and development opportunities