Operations Manager - Crypto
Confidential Careers · Gouvernorat d'Amman
وصف الوظيفة
About the role
We are looking for a talented Operations Manager with a focus on crypto to lead and optimise our platform’s end‑to‑end processes. You will be the central point for trade execution, settlement, client account management and liquidity provider coordination.
Key responsibilities
- Manage platform operations covering order flow, execution, settlement and client account updates.
- Oversee trade settlement and reconciliation, working closely with Custody and Banking teams.
- Coordinate liquidity provider onboarding, performance monitoring and issue resolution.
- Handle client operations including account maintenance, deposits, withdrawals and support liaison.
- Develop, enforce and monitor SOPs and SLAs across all operational processes.
- Supervise OEMS/platform monitoring, incident escalation and operational reporting.
- Lead daily, weekly and regulatory reporting and ensure go‑live readiness through testing and execution.
- Identify operational risks, drive process improvements and act as primary incident coordinator.
Required profile
- Bachelor’s degree in Business, Finance, Operations or a related field.
- Minimum 3 years of experience in brokerage, exchange, fintech or financial services.
- Strong understanding of the trade lifecycle, settlement, reconciliation and client operations.
- Experience designing processes, managing SLAs and coordinating cross‑functional teams.
- Proven ability to manage incidents, vendors and operational reporting.
- Team‑management experience is a plus.
- Crypto or virtual‑asset operations experience preferred but not mandatory.
- Potential JSC Fit & Proper accreditation depending on responsibilities.
Required skills
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Confidential Careers
Gouvernorat d'Amman
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