Operator – Guest Services

About the role

The Guest Services Operator is the first point of contact for guests, handling inquiries and requests through telephone, email, chat and mobile devices. You will ensure smooth communication, accurate logging of guest needs, and timely resolution to enhance the overall guest experience at our Westin property in Aqaba.

Key responsibilities

• Answer, record, and process guest requests, questions, and concerns via multiple communication channels.
• Operate the telephone switchboard, manage wake‑up call requests, and direct calls to appropriate extensions.
• Log all guest requests in the computer system and coordinate with relevant departments such as housekeeping or bell services.
• Provide information on room features, property amenities, and local attractions.
• Process room‑service orders, advise on menu selections, and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment systems.
• Maintain professional appearance, adhere to company policies, and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Strong verbal communication skills and professional telephone etiquette.
• Commitment to delivering courteous and attentive guest service.

Required skills