Remote Virtual Assistant for Short-Term Rentals

About the role

We are a growing short‑term rental company looking for a proactive Remote Virtual Assistant to help manage daily operations and ensure an excellent guest experience. You will work from home, coordinating with our cleaning, maintenance, and vendor teams while handling all guest communications.

Key responsibilities

• Manage guest communication before, during, and after stays.
• Respond to inquiries and booking requests across multiple platforms.
• Coordinate with cleaners, maintenance crews, and vendors.
• Monitor reservations, calendars, and occupancy rates.
• Assist with listing updates and optimisation.
• Resolve guest issues and provide exceptional customer service.
• Maintain accurate records and operational reports.
• Support day‑to‑day property management tasks.

Required profile

• Previous experience in the short‑term rental (STR) industry.
• Strong written and verbal English communication skills.
• Experience with platforms such as Airbnb, VRBO, or Booking.com.
• Familiarity with PMS tools like Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, or Cloudbeds.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and problem‑solving skills.
• Reliable internet connection and ability to work remotely.
• Availability to work weekends or flexible shifts when required.

Required skills

• Airbnb
• VRBO
• Booking.com
• Guesty
• Hostaway
• Hospitable
• Lodgify
• OwnerRez
• Cloudbeds

What we offer

• Fully remote position.
• Competitive compensation.
• Long‑term growth opportunities.
• Collaborative and supportive team environment.