Reservations Agent

About the role

The Reservations Agent will manage the hotel’s Reservations Department, working closely with Marketing, Sales and other Rooms departments to maximise room yield and deliver exceptional guest service in line with Hyatt brand standards.

Key responsibilities

• Oversee and assist in preparing and updating departmental operation manuals.
• Conduct regular communication meetings and ensure effective departmental briefings.
• Maintain an organised filing system for the department.
• Explore and implement new technology and equipment where appropriate.
• Provide excellent service to internal customers.
• Handle guest and internal customer complaints and inquiries courteously and efficiently.
• Maximise room sales and revenue.
• Increase associate productivity through multi‑skilling, multitasking and flexible scheduling.

Required profile

• 0–1 years of experience in a related field.
• Strong communication skills.
• Very good level of English.
• Bachelor’s degree in Hotel Management or a related field.
• Work authorization for Jordan (Jordanian ID).

Required skills

What we offer

• Complimentary stays at Hyatt hotels.
• Free parking.
• Special and additional leaves / paid time‑off.
• Medical and life insurance.
• Employee discounts on hotel services.