Telephone Operator – Front Office

About the role

The Front Office Telephone Operator provides essential guest communication support in a luxury hotel environment. You will answer, record, and process all guest calls, requests, and messages while ensuring a professional and courteous experience.

Key responsibilities

• Answer, log and process guest calls, including wake‑up calls, screening, do‑not‑disturb, call forwarding and conference calls.
• Operate the telephone switchboard and manage busy or unanswered lines, offering to take messages and updating callers on hold.
• Record and relay messages accurately, activate/deactivate guest room message lights, and assist guests with internet access.
• Test communications equipment, dispatch bell or valet staff as needed, and follow up to ensure guest satisfaction.
• Maintain compliance with company policies, safety procedures, uniform standards and confidentiality requirements.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required; entry‑level candidates are welcome.

Required skills

• Telephone switchboard operation.
• Basic proficiency with POS or computer systems for logging information.