Bilingual Customer Service Advisor (Arabic/English) – Irbid

About the role

We are looking for a bilingual Customer Service Advisor who will join Concentrix’s Irbid team to assist customers in Arabic and English across multiple channels. The role involves handling inquiries, resolving issues, and delivering a consistent brand experience for a range of leading‑edge industries.

Key responsibilities

• Review and respond to customer requests according to their needs and situations.
• Manage multichannel interactions (voice, email, social media, chat) to ensure a seamless experience.
• Utilize software solutions and help‑desk systems to log and track cases.
• Promote positive brand experiences and uphold service quality standards.

Required profile

• Bachelor’s degree or diploma in any related field.
• Fluent in Arabic and English.
• Proactive, self‑motivated and solution‑oriented.
• Willingness to work rotating and weekend shifts.

Required skills

• Experience with help‑desk systems.

What we offer

• Comprehensive training and access to cutting‑edge technologies.
• Free learning and leadership development programs.
• Clear career progression with internal promotion opportunities.