Business Development Representative – SMB Account Growth

About the role

The Business Development Representative focuses on expanding ZainTECH's SMB customer portfolio through account growth, upselling, cross‑selling and new‑business acquisition. You will work closely with Account Managers and Sales teams to generate pipeline, deepen customer relationships and capture short‑cycle opportunities in the ICT and digital solutions space.

Key responsibilities

• Own and grow a portfolio of SMB accounts, driving retention, upsell and cross‑sell initiatives.
• Conduct regular account reviews to uncover expansion opportunities and position relevant ICT solutions.
• Prospect new SMB customers, qualify leads, and maintain a healthy pipeline of short‑cycle deals.
• Maintain accurate CRM records, update pipeline, forecast revenue and ensure data hygiene.
• Collaborate with Account Managers and internal stakeholders to align strategies, support campaigns and ensure smooth commercial execution.

Required profile

• 2‑4 years of experience in B2B sales, SMB account management, inside sales or business development.
• Proven track record of upselling, cross‑selling and closing small‑ to mid‑size deals.
• Experience in ICT, technology services or digital solutions is preferred.
• Bachelor’s degree in Business Administration, Marketing, Sales, IT or a related field.

Required skills

• Familiarity with Salesforce or similar CRM platforms.
• Experience using sales engagement and prospecting tools.