Cluster Sales Executive

About the role

The Cluster Sales Executive will act as the primary point of contact for guest inquiries, requests and problems, using proven sales techniques to maximise revenue while preserving guest loyalty. The role involves handling reservations, processing rewards, and supporting the Sales & Marketing team with administrative duties in a fast‑paced hotel environment.

Key responsibilities

• Contact relevant departments (Sales, Accounting, Data Administration) to resolve guest calls, requests or problems.
• Apply up‑selling and other sales techniques to increase revenue and maintain guest loyalty.
• Process reservation requests, changes and cancellations received via phone, fax or mail.
• Enter and manage Marriott Rewards information in the appropriate software.
• Provide complimentary gifts such as reward points, tickets or certificates to recognise guest patronage.
• Perform general office duties supporting Sales & Marketing, including filing, emailing and typing.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 2 years of related work experience in sales or guest services.
• No supervisory experience required.
• Ability to maintain professional appearance and confidentiality.