Sales Operations Specialist

About the role

This Sales Operations position supports the sales team with administrative and operational tasks. The ideal candidate handles client follow-ups, prepares proposals, keeps the CRM up to date, tracks purchase orders and manages quotations and sales documentation. The role suits someone who is highly organized, detail-oriented and able to handle several priorities in a fast-paced environment.

Key responsibilities

• Prepare and coordinate quotations, proposals, purchase orders and sales documentation.
• Maintain accurate CRM records, including opportunities, customer information, quotations, activities and sales stages.
• Monitor the sales pipeline and keep opportunities updated regularly.
• Keep organized records of customer communications, proposals, contracts and purchase orders.
• Support the sales team in preparing tender submissions and commercial offers when required.
• Ensure compliance with internal sales procedures and approval processes.
• Coordinate with internal teams and monitor sales targets, reporting performance updates to management.

Required profile

• Bachelor's degree in business administration, IT or a related field.
• 1-3 years of experience in sales support or operations.
• Good written and spoken English and Arabic.

Required skills

• Strong knowledge of CRM systems and Microsoft Excel.
• Organizational and follow-up skills, strong attention to detail and multitasking ability.
• Excellent communication and coordination skills, working with sales, technical, finance, vendor and customer teams.