Customer Service Advisor – Al‑Ghour

About the role

Zain is seeking a motivated Customer Service Advisor to represent the brand in Al‑Ghour. You will interact with customers through multiple channels, provide product information, handle complaints, and ensure a high level of satisfaction while following company policies.

Key responsibilities

• Manage a large volume of inbound and outbound communications via phone, text, social media, and other channels.
• Identify customer needs, resolve issues, and offer appropriate solutions.
• Build positive relationships by addressing questions, feedback, and confirmations promptly.
• Promote Zain’s products and services, upsell and cross‑sell when opportunities arise.
• Stay updated on new offerings and competitor services through training and self‑learning.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Preferred minimum of 2 years of relevant customer service experience.
• Resident of Al‑Ghour.

Required skills