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This job expired on 19/07/2026. It no longer accepts applications.
Customer Success Manager
Tatbeeqi · Gouvernorat d'Amman
Job description
About the role
We are looking for a Customer Success Manager to join our team in Amman. You will build and nurture strong relationships with our restaurant and retail clients, ensuring they achieve high satisfaction and long‑term engagement with our online ordering platform.
Key responsibilities
- Develop and maintain strong relationships with customers to drive satisfaction and retention.
- Lead customer onboarding and provide ongoing support.
- Identify customer needs and respond promptly to inquiries.
- Analyze customer feedback and recommend process improvements.
- Collaborate with cross‑functional teams to enhance the customer experience.
Required profile
- Strong background in customer satisfaction, service and retention.
- Proven ability to build trust and rapport with clients.
- Excellent verbal and written communication skills.
- Experience managing multiple accounts and priorities.
- Bachelor’s degree in Business, Marketing or a related field (preferred).
- Experience in service, retail, tech or SaaS environments is a plus.
- Fluency in Arabic and English.
Required skills
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Tatbeeqi
Gouvernorat d'Amman
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